You should check with the devices manufacturer. Bugs with Muting and Mute Mic Sync on Cisco Webex Meetings Version 40.8 I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. Thanks for this though. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Special Bargains! Super easy fix - put a piece of tape over the two holes next to the call button. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. It happened after the latest firmware upgrade. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). You can mute and unmute your headset using Plantronics HUB. So could you try to change another microphone device to see if it can be reproduced? Check Price at Amazon. 1. It works!! (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). SHOW DEAL. #3 Make sure compatibility dial is correct. any oficial solution about my voice fading away due to mic or noise canceling issue? Plantronics Mute On Mute Off Problem. Headset Mutes Automatically (16.3.240) - Microsoft Community Hub Very annoying for an expensive headset. Why Poly Focus 2 keeps muting by itself? How to fix it I noticed it will work if I put two fingers over mic near tip of unit. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Computer USB Headset Troubleshooting: Mute not working - Plantronics ;) ), Have a nice rest of the day (mine will be better for sure ;) ). I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. @rickhyne. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. Try this - put a piece of tape over the two holes next to the call button. But Microsoft should fix this or give a setting to switch off this feature/bug. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . If you found a solution, please let me know! Hello. Im having the exact same probem. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. Click on Sensors & Presence. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Turn off Wearing Sensor (CONTROLLER). I just applied it. Your version of softphone may contain its own volume setting controls. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. @tromesa604. @olawaleyussuff. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. Poly Studio Room Kits for Microsoft Teams Rooms. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. Plantronics Hub: How to Mute/Unmute the Headset Losttexan, Olawale Yussuff I download/install the software with my windows 10. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. Can you let me know how I check the Teams client version? 4. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Will allow me to hear the tone of the keys being pressed. 3. Since we are using Plantronics headsets we already contacted . they made an exception for me. To mute or unmute your headset, click the headset icon in the System Tray. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. How can I correct this? Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! I'm determined to help you find the best headset for your unique situation. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Tech Corner: Voyager Focus UC Muting Function Comparison of Best Noise Cancelling Usb Headset Top Picks 2023 Reviews https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky The sound comes thru the cell, NOT the V5200. "my headset is stuck on mute and yes i have try the mute - Best Buy You can check if lowering the headsets volume causes the distortion to disappear. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am just a simple volunteer in the community like everybody else. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . This is built in to the firmware on the headset itself. rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. May 20, 2022 by I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! @fkirkland, Dang! Check that your headset is defaulted as the audio device for your phone or computer. Used black electrical tape to cover both sides holes on the round section. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. Only things I can think of is in Hub General settings you can turn off mute reminder. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) Thanks! You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Immediately followed by 2. Motor Vehicle) people can hear me. Manually turning off the sensors: Let it sit for a few minutes. No, it's laptop mic/speaker, 2. 2. This is from pressing the physical mute button on the phone. VLad Koretsky, Loris Valentini Microsoft Teams and Microsoft 365 news and opinions. and our To mute the device, click Mute. The technical storage or access that is used exclusively for anonymous statistical purposes. How to disable voice message about being unmuted? This is your best bet to resolve the issue. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. If I knew it would be so I would have never purchased this headset. I dont need a toast and windows noise. Hi you should try the suggestion in my post below. This is thr second one i bought and same thing. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. People comment that my voice is faint. @ravihossur. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Not great. General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. In the System Properties window, click the Hardware tab, and then click Device Manager.