Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. I've never had a problem returning things to Ross. What a RIP off. 30 days. No MORE good quality and forget about cotton ones. I don't see what the difference is and what having an ID will prove. If the item still has the price tag attached, you should be able to return the item for store credit. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. Then she proceeded to Be prepared to show a valid photo ID when making a no-receipt return. This is ridiculous. When your return is processed, you will get your refund in the original mode of payment. - aren't your clerks supposed to ask. First Name*. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! Does Ross Dress for Less accept resale certificate? Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. You can either ask for an exchange or a refund in return for your product. . Preferred In. For your information, and again: I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). - aren't your clerks supposed to ask. I had to argue with store clerk. TO WATCH ROSS EMPLOYEES THAT IS WHY. We do not hold refunded money before it's posted to your account, and we cannot speed up refunds. When I purchased the items I specifically asked about the return policy. They refused because the receipt was one day off. I walked over to the counter where a woman named Stacy was working. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. So I took the gown and and what happens, it was STUCK TO THE SHOE. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! I said no problem. Ross store in San Francisco at Lakeshore plaza. Walmart Standard Return Policy. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . No way you ever sold this shirt for 16 cents! My 14.99 capris did not show in the system. But before i tried to returned them she wanted me to purchase my other items first. I bought a pair of sandals and did not try them on u til I got home. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. A signature may still be required for returns with a receipt as well. All we can do in store is carry out Ross procedures. No, I think youll have to settle for store credit. I had to argue with store clerk. you are only allowed 2 returns without receipt per year. He said more than once - "What is required is a State or Federal ID and your ID is local". She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. What happens to merchandise that does not sell? Please let me know what can I do to get exchange or get store credits. You can bring it back, youll just have to settle for store credit or an even exchange. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Merchandise returns without a receipt will require a valid picture ID and if approved by the refund system, will be refunded in the form of a store credit or exchanged at the items current selling price. This, too, must be new policy. I asked how many I had and what was the dollar amount. Kudos to the staff in Farmington. Refunds. I'm the shopper who hates to try clothes on in a store. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. As a Ross employee I'll clarify some of these incidents for you. I shared the information with the woman who went back to the manager who gave her the credit. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. The cashier ask her to explain why i couldn't return. I've returned with a receipt tags on within 24 hrs of the 30 days. Why is it if you purchase items using a debit card you cannot get cash back on returns? You can ask for an exchange only if the software turns out to be defective. I hope that I have a more positive experience tomorrow. She didn't care that there was ta long line of customers waiting to pay. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". Ross Refund Verification Process). After the 60-day mark, the bank is no longer . To just get my money back?! Ross gives you 30 days to return items from the date of purchase. Needless to say, I was very angry. I complained that it should be a credit to my Discover but they said the computer would not allow it. Our info isn't that private anymore ) He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Manager said the employee at check out shouldve told me. If they refused because it! I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. Hope this was helpful. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. V I tried to hold a conversation and she got ruder. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. You want cheap stuff but and you call them crooks but in reality its not. Now I have to toss this crappy product Ross carried! I went back the following day with the receipt. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. Even the dollar store has better quality than Ross. A purchase is a purchase! -All departments, affiliates, and employees of the College of Charleston who accept and process credit . Its also important to note that youll be stuck with store credit for the current selling price of the furniture. So why do they have this policy? Can you help me locate merchandise? For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. It's called being lazy and entitled. Went to Ross to return one item, had my receipt. store without the unnecessary long wait time and have a store that cares about customer service! So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. We had a receipt, all item's tags and ID. Where is Buttermilk in Walmart? Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. Some banks take up to 14 days to return pre-paid debit card funds. You grab what you need and give them the one that didnt fit and you are out the door. It's not big deal to keep recipes. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. All Rights Reserved. How long does it take for the money to be put back on the card after a refund has been made at Ross? A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. 1) check you stuff out see if there are major flaws I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. Will Ross refund my money for this without the tag and it on the receipt? Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? I go back to shopping and when I check out, it's with one of the people that helped with my return. Also, Keep In Mind All Ross stores are equipped with a refund verification system. Had i known this, i probably wouldnt have opened it. I am sitting here reading some of the most ridiculous complaints from people. Someone put it in our cart while I was in the fitting room and we payed for it. Just bring it into any Ross store and theyll set you up with a new gift card. The Fine Jewelry return policy is the same as the store return policy with one addition: all Fine Jewelry returns or exchanges must have the original ticket attached AND be accompanied by a receipt. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! I came here to see how long my refund will take to appear on my credit card. They seem to find a bad reason. Clothing I try on at home, as I do not trust the stalls in the store. In fact, the time frame is generally between 7-10 business days. I have bought pet clothes, but that's it. Some stores are a bit different, but most are pretty fair about it. As I was trying to speak she would not even have the courtesy to hear me out! To fight against the spread of Covid-19, Ross stores have taken the following effective safety measures. Do Gift Cards and Store Credits expire? He tried them on in store and liked them but when he wore them outside they were not as comfortable. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. I take this into consideration when shopping there. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. How long does a refund take to appear on my creditdebit. I have been waiting 10 minutes and she just walked in. Cashier needs to learn more about return policy of Ross. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. This past visit I encountered a rude and non professional employee. It is unfair to be treated this way and honestly, it does not help that many other customers will judge you for speaking to management in this particular area. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. Ross Algiers. Never again will I go back ever and will make sure to spread the word on this terrible ran store. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. Some merchants choose to offer store credit or a gift card of the same amount instead of a debit or credit card refund. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. I will be notifying all Social Media of the stores attitude etc. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. Walmart Marketplace Return Policy. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. Good morning my name is Raymon. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? When I got home, he tried them on and it was too big. The terrible employee ever!!!!! I bought a ring that said size 7 that's, my girls size in rings and it didn't get her can I return the ring? Just a suggestion to help out. NO WAY! yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. If you have two cards that are linked to the same account, you can return it using the other card that is linked. I would We do have a 30 day limit but i harldy ever seen that policy enforced at my location. Happy holidays, I hope this was helpful in answering some questions. I walked over the Ross by my work. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. If you have an issue with this, please return the item(s) after 24 hours and before 30 days and we will not ask you for an I.D (Unless you lose you receipt.) What a horrible way to do business. I was told that I wasn't getting any no ey back since it took me a month to notice it. I replied yes, she immediately caught an attitude!! The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. If I lost my receipt, how can I return tho thing I bought? I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. I've returned tons of stuff with no issues. I was within the 30 day return date, had the original receipt, all the tags were attached. Would not refund. ross return policy clearance items. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Another associate came over to assist her. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. The consent submitted will only be used for data processing originating from this website. Could not return summer items given as gift. Now I'm angry why did she lie to me. Having a receipt will marginally increase the chances of your return request getting accepted. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. Who do I contact about this issue.? 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. I bought two tops made of the same material but didn't not check for problems with them. Is this It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? That way, the tag is still attached and we cannot deny return if it's in original condition. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. She refused to give me credit today? Change their return policy. V. Ross return policy sucks! Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." They were not work an unknown to me, I just read on line what I am suppose to do with the return. Is there any other way to get my belt? It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Wait up to 60 days, and your liability increases to $500. Had my receipt and tags on my unworn merchandise. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. 9. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Your refund will be processed via your original payment method. 5. I said what about me? To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. two different colors and would decide later which color to keep. No receipt as they were gifts. After the transaction, I did the math. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. credit for $14 and paid the balance of $22 with my Discover card. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. If you paid with cash or another payment method, a chargeback isn't an option. They are sisterhood and have terrible service. It can be alarming to see a transaction on your bank account for an item or service you did not purchase - that's why it's important to review your finances often. Be prepared to assembly, debit card company or debit cards. Some types of refunds are not accepted! She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Copyright 2000 - 2023. Does Ross Dress for Less make donations to nonprofits in the community? You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due Refunds will not be given on software that has been opened. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? She replied the system wont let her. If your purchase was made using a debit or credit card, any refund is issued to that same card. It was a 10kt gold Love-knot design. I will not be shopping at Ross again. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. I bought a nice flowy cover and I don't really find it appealing anymore. The customer service is unbelievably horrible. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. i also have my receipt but dated back from 2019. (these are the people who ruin it for the honest ones.) I have worked in the retail industry and know a bit about returns for many stores. Yes you can return items without a receipt aslong as your not an associate. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. When I went Monday, the clerk said they don't accept stuff after the holiday. If you return something without a receipt, it is automatic store credit, Ross employees at the store have no say over this. complete sets of bath towels for a wedding gift. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. What does that mean, is it true, and what can I do? I bought 3 dresses 2 weeks ago. After washing, the paints unraveled all along the seams, truly defective. At that same time, I returned the color of towels I would not be keeping. I was told by wiman in returns that once you remove the tags they cannot take back. Most merchants love debit cards. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. So can I exchange it for a size 8 please? (For emphasis: 60.92-35.93= 24.99). I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Call corporate. I honestly did not know that you did not honor it. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. You guys are all so stupid and think you're entitled to everything. She said that because I'm returning it in less than 24 hours and the system requires it. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! The store executives will help you with your return or exchange. 11.12.17. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I am a Ross employee. We encourage you to share your experiences in the comments section below. The first purchase, I used a store Yes, you can. Can I exchange to items for one item if not used or worn? I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. This is the most unprofessional and rude person I ever met! 12. does Ross not give change back on vouchers? I wrapped the gifts for her and removed the Ross tags with the prices on them. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. WOW! A note received is recorded at its principal amount by debiting the Notes Receivable account. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I have no problem with Ross other than their policy to rush you out the door. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. They yell at everyone on the line like we are cattle. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate.