The day one mission was to make furniture sustainable, both environmentally and in product quality. 4 Reviews of Arhaus.com - ResellerRatings Insane. They told me they dont cover surface issues, are you kidding me? The customer service of the entire company is appalling. All the dishes I paid full price for and I didn't get to use have since gone on sale. We picked the furniture, then we picked the material. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. You know those sales people that just bug? If you don't want to deal with headaches, order everything online!! Wife desired a unique dining table with stone inlays priced at $6200- wow. Poor customer service. No problem -- they were sending a new cover. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Clearance Items (marked Last Chance! You have successfully subscribed to our list. Well it is now October 4th and I'm yet to hear back or have my issues resolved. Customer service's response was that normal wear is not covered. Similarly, the line between "pushy" and "helpful" can vary from person to person. Never got it. This stuff happens! About. Slipcovers: Arhaus vs. Ballard - Evolution of Style What if I have an issue during or after my delivery? This is a high end store with dollar store customer service. It was purchased during a very good sale at the store. Restocking fee does not apply to Non-Furniture Items as defined above. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). All pieces look sturdy and well constructed. Forget about it! BEAUTIFUL FURNITURE STORE ! Depending on your pick up location, the processing of this refund can take up to 30 days. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! He made several recommendations. The package arrived in two boxes. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Do you have a program for Interior Designers? When I came home from work that evening the entire place was put together. Top 10 Reviews of Arhaus Furniture - mythreecents.com Customer service's response was that since they are natural wood, it is expected they will have natural variations. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Now I just call her at Arhaus and tell her what I want. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Definitely coming back to finish off my home! Reminds me of Best Buy. Debra answered all our many questions and offer good advice. And I love the way they do customer service from sales to delivery I have no complaints. I tried several times to order them, each time being told that I would definitely get my chairs. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Like all things you read on the Internet, understand there is no better judge than yourself. Read complete details for Arhaus Archarge Credit Card Accounts. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. A 10% restocking fee will be applied. We'll be returning here for many years to come. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. The aesthetics of Arhaus is simply beautiful. Stay clear of this company, and this store. What if my items do not fit upon delivery? Now, today, late November. Email Customer Service - Tell Us About Your Experience - Mariano's It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. If it's your first time visiting this sign in page, you'll need to create a new account to continue. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. We purchased a Taylor couch set with love seat, chair and three person/long couch. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Recently I attempted to locate some bedding at Arhaus that they no longer carried. From looking at other recent reviews on various forums I'm not alone. 2022-2023 Slumber Search $1,000 Scholarship. :(. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Purchased a gorgeous dining table and chairs as well as a unique coffee table. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. We purchased this table a year. Save money, frustration, and blatant disrespect. Arhaus Furniture "customer service" Reviews | Glassdoor Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I look forward to working with you in the redesign of our living room! I'm thrilled Arhaus has come to San Diego!! Learn more about purchasing Worry-Free Protection Plans. He's the complete opposite. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Here I am 3 months later and issue still not resolved. Tracy has been so professional through out the whole experience. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Will I receive all of the items on my order at the same time? No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. work. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 Not sorry, we made a mistake, but denial that they had ever promised me the chairs. How do I calculate the delivery fee to my area? Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Dont buy from Arhaus. Transferred to representative who can't help or is wrong. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Guess im out $250. Will my merchandise be assembled at the time of delivery? I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. If you are looking to work with anyone, we recommend working with David for sure. Clearance Items (marked Last Chance! Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . If I place my order, can you hold my items at your warehouse? Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Top flight experience over here. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. She kept in contact to see how we liked our products. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. My residence wont be ready for weeks. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. It was a custom piece so it took quite some time to come in (which was expected). Everyone there is incredibly helpful and great to work with too. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user They did finally get our order completed a few months later. We bought it received it by UPS in a week and hung it up. If you don't expect any customer service go to this store. We bought large amounts of furniture from Arhous. He was super friendly and helpful. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. They should offer free delivery over a certain amount spent. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. All of the pieces have held up well, despite heavy use. They were both delivered a week later. Additional information about Delivery & Shipping. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. And non of the back rests held shape they sagging and about 1/2 full now. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Absolutely stunning store and I love all their merchandise! Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Yes, all pricing is consistent in stores, in the catalog, and online. DUTIES AND RESPONSIBILITIES They are a publicly traded company of over 2 billion dollars. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Thank you, Arhaus, and the great sales, delivery and customer services teams. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. For the privilege of receiving the inflation device so we can properly use the sleeper. We've decided to keep it although we're not really happy with what we got. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Go in and take a look, you'll be surprised at the quality, variety and the prices! I will rather go to Bob's furniture. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. This was my first and last Arhaus experience. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Can I pick up my merchandise at the distribution center? It's simply frustrating dealing with people that work at arhaus. All appeared sturdy and well constructed compared to other places I had visited. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Overall, customers have good things to say about Arhaus and their online shopping experiences. Thank you. He has been to our home and helped picked out pieces for the space we have. How much does Arhaus Furniture - Customer Service in the United States pay? 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. The rooms not only look gorgeous but are functional and comfortable. The level of customer service was exceptional. We want you to love your new piece as much as we do. The new Arhaus store in Colorado Springs is horrible. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Instructions to log into the Arhaus credit card account. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Beautiful store with an impressive selection of unique but current furnishings and accessories. For as costly as the furniture the customer service is really bad. There is no question that their furniture is beautiful and current. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. I had almost same bad experience as the folks put one star. . As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Where can I find more information about my Arhaus Credit Card account? Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). To be added to our postal or email mailing list, sign up here. How am I supposed to do that myself? I found them to be solidly built. The arm of one custom chair, the wood is split. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Arhaus Furniture NPS & Customer Reviews | Comparably So i called Daniel and told him about this and he said he will call me back. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I want to escalate past the store manager, but they will not provide a contact. I would not be purchasing from them again and would not recommend them. "We Are Very Disappointed with Arhaus quality and customer service. This order arrived yesterday, 7/18/14. Overall I am I giving this a 4 star because of Tricia. Please have your order number available so that we may assist you more quickly. Start with a fabric or finish swatch to ensure the perfect choice. He answered any questions we had and he was very patient with us. The sandals are fine and what was ordered. She took us to the second floor and when I got off the elevator I saw it immediately. You can make them your self quicker and for half the price. Can I pick up my merchandise at my local store? We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. This plan will also cover seam separation. Arhaus is a lovely store in Plano/ Frisco Texas area. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. They took longer than expected. I love my new couch and the great customer service that accompanied it. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. See how it all works here. This is a follow up to my September 27, 2022 review. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp Anyone would miss this. We spent close to $75k at this store and purchased their warranty on the furniture. It needs to be done with a hand held attachment! To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. We purchased furniture for our living room and dining room. The store is a joy for us to shop in and I don't particularly like furniture shopping. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Debra Cleare helped us with bedroom furniture, accessories and tables. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. A 10% restocking fee will be applied. We never felt pressured into buying something we didn't want. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 We make every effort to display the colors of our products accurately on the website. A new customer service representative created another email to send to UPS. Top 488 Restoration Hardware Reviews - ConsumerAffairs He was right! Can I purchase or redeem an Arhaus Gift Card online? We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. We do not offer pick-ups at our distribution center. Step 1: Dig deeper by asking the right questions Loved working with Etta and Chris. Should you notice an inconsistency, please contact Arhaus. For your convenience, Arhaus provides guest checkout - no account is needed to order online. From start of purchase to delivery, I am 100% thrilled with my purchase. It was delayed in May, promised it would arrive in late June. Coffee table arrived after extended wait with large black streaks all over it. Kudos to Tracy the designer who helped us. I'm giving this 3 stars because I had both good and bad experiences in this store. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. I ordered my furniture in February of 2022. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot I wanted the space to have a totally different vibe than my home. . The pros: Artistically designed and elegant selection of distinctive lighting pieces. We want you to love your new piece as much as we do. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces.
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