We would not replace all items, only the ones that are required. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Copyright Andy T - 2021. Gateshead Council. If so, please keep reading as youre just what were looking for! <>>> Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. <> If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. The team were very helpful and understanding of my dangerous situation. However, the contractor will not ask you for any money when they call. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. We hope to reschedule these eventsat a later date. about Our Customer Scrutiny Panel needs you! You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. However, our partners are continuing to deliver a series of . Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. The site has been designed with residents and local groups to ensure it is easy to use. Wednesday 2nd November 2022. Failure to do so could give you grounds to make a council house disrepair claim against them. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Council aims to complete the backlog by late March next year. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Gateshead. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. 3 0 obj We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We have guidelines on how long different repairs should take. I have got this complaint, they monitor it and see it through to the end. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Top Jobs in Gateshead, England. Unfortunately, this job posting is expired. Council tenants can also be offered evening appointments for repairs from 4:30pm. E6 2JA. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. View my payslip. 2 0 obj You can create a free account to post activities, services and promote organisation working in Gateshead. Request a FREE property inspection to find out how much your claim is worth. Gateshead, England. To keep up to date, why not follow us. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Our employees and contractors carrying out work will show you an identity card. People really are our greatest asset at Gateshead Council, and we value every employee. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. They should all be done. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. 1 0 obj Please ask your Neighbourhood Housing Team for details. If your repair can't wait until the programme we will carry it out within the normal timescales. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). We will need to look at what has been damaged so please don't throw anything away. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. endobj Youll be paid a competitive salary plus additional allowances where relevant. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. The contractors are currently repairing seven properties a week. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. 182-184 High Street Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This makes sure that everyone is treated fairly. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Gateshead Are you a Council or Housing association Tenant with housing disrepair issues? Don't worry, we can still help! Internal deterioration such as damage to carpet, walls etc. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Please continue to be patient, as we are experiencing a high volume of phone calls. We will tell you in advance when any work like this will happen. London %PDF-1.5 I have to tell you, this week I have had four complaints that have been going on for two years. Gateshead Council aims to complete the backlog by late March next year. To access this support or speak to an advisor, contact Business Gateshead today. Do you want to work with us in helping to create spaces that are great to work and/or live in? As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Employer Est. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. You have the right to appeal if you don't agree with a decision to charge you for repairs. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Our housing offices are currently closed to the public. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Some of these repairs need to be inspected before the repair can be done. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Work to the outside of your home may not need an appointment. This covers things like outside painting, replacement windows and annual gas servicing. : 50K - 53K. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. <> The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Gateshead Now is a collection of the latest news from Gateshead Council. Housing Disrepair Always ask to see this card before letting anyone into your home. A public consultation on the future of Gateshead Council's Leisure Services has commenced. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Thursday 26th January 2023. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. endobj However it did show that 36% of repairs were fixed when first looked at after being correctly identified. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. You can also include claims for loss of earnings and care costs if necessary. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes.
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