My experience has been the same as Krazy Kruizers. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. CC Help Jenn Visithollandamerica.com for more information. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65!
Holland America The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Additionally, you can call the ship directly from the shore. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Local Sales Taxes Applied where required. dvise you of arrangements to minimize disruptions in your vacation plans. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. The plan can be activated on any device, but only one device can be actively connected at a time. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Cash deposits can be made on the last day of the cruise. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. It depends on the type of OBC you have. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). While not a full-service hospital, the Medical Center is well equipped to handle most emergencies, as well as routine medical procedures. Oh, well, the bottom line is the money is not available to spend. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. All professional services are available from 8:00am until 10:00pm. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! A credit card is required for all inbound phone calls to a ship. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. No, they don't hold any funds; they decrease your available credit. You are responsible for complying with the policies. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. We always use our Holland OBC first, then if we have any left, it gets
Holland America Line Extends Military Onboard Spending Money There are so many choices on your Holland America Line cruise. We are travelling with our daughter/son in law and two grand children 6 and 10 in two cabins (grandkids with the us of course). You will claim your luggage when you arrive at your final airport destination. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Powered by Invision Community. HAL does listen (at times) to their cruises, so please tell them to allow this. I'm going to have to remember that I have a $2500 hold on my card. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. All mail is subject to local postal office procedures and rates in the port mailed. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. Place them in a carry-on bag or keep them with you so you can access them easily. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the Please note: This service is available only on days of sailing. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Other restrictions and exclusions may apply. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. HAL reserves the sole right to determine the method of compensation made to guests. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Dial 1-800-993-5483 (US). Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. In order to make returning home as smooth and easy as possible, please take note of the following tips. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied.
Onboard Credit This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, The issue is with the hold and the amount they want to hold. a visa for stays of 90 days or less, when they meet all requirements. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). railings, buttons, door handles, countertops, faucets, etc. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Yes, you are correct. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. The reduced deposit applies to sailings of 3 days or longer. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. I didnt know how we would spend the OBC I had. Do Not Sell or Share My Personal Information. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. I've had rental car companies put holds of $300-$500 on my credit card. Points can be applied towards statement credits, onboard amenities, gift For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. View Details. Tourist/visa requirements are determined by passport nationality, not by country of residence. Featured fares are per stateroom based on double occupancy. and souvenir bar glass at any bar. Any additional information concerning currency restrictions, please contact the customs agency in their country. HAL is neither responsible nor liable for any printing errors. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. If all three are on the same account, it will be credited to that account. The 3rd person gratuities will be deducted each day for that day. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. WebFind the best value cruise sailings to South America in January 2024. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. to sail. Usually there is a fee required. Every decision we make starts with that basic rule. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. Additional information concerning Customs matters will be provided during your cruise.
5 Things to Know About the Holland America Line Credit Card Save my name, email, and website in this browser for the next time I comment. When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom The amount of compensation will be determined by the difference between the booked fare and the current available fare displayed on HollandAmerica.com the day the request is received by HAL. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. (See section for Bags VIP Luggage Delivery below for details.). Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. In Australia, call us toll free at 1-800-260-639. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Be certain to bring along a record of all your vaccinations. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. How about a wine package or two? Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. You may request seating time, table size and indicate with whom you wish to dine. http://boards.cruisecritic.com/showthread.php?t=936846, http://boards.cruisecritic.com/showthread.php?t=1081612, http://boards.cruisecritic.com/showthread.php?t=1025957. The U.S. dollar is the only currency accepted on board Holland America Line ships.
Frequently Asked Questions | Holland America Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. To book, or for more information, simply visit your Future Cruise Consultant. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. We are on the Rotterdam in July and want to make sure we don't leave money on the table. OK, I'm convinced on beverage card and donating any overage to the crew. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. The Promo Credits line is where your Future Cruise, Stockholder, and quick booking credits are combined into one credit. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. If you do not see our representatives, pleasehave one paged. If you reside in the UK please visit. (Voyage plans cover your entire cruise and are available at a discounted rate. Our ships are as environmentally sound as they are beautiful. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Guests must order one beverage at a time and be 21 years+ for alcoholic beverages. Cash deposits can be made on the last day of the cruise. You can still take advantage of this exclusive onboard offer without confirming a specific itinerary! Tips? Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Our As You Wish dining lets you select the venue and style thatsuits you. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Please be sure you understand the requirements for a service animal to disembark in each port of call. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties.
There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Where do they come up with such a ridiculous figure. I got all three answers, the last of which (from Seattle) was all "use it or lose it". both aerobic and strength-training equipment. Please print out Express Docs including Boarding Pass prior to your sail date. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. Holland America Line has announced that its running a special offer for members of the United States military. All onboard purchases and services are charged to your account by using your stateroom keycard. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. WebOnboard Credit is spending money for you to use to purchase products or services while onboard.
On Board Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. All other questions and concerns regarding air arrangements should be directed to your travel advisor. If you dont use it, you lose it. LauraS He could still use it to get access, but he would not be able to charge anything. You will be responsible for all costs you incur to join the vessel at the next port. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. You will be responsible for all costs you incur to join the vessel at the next port.
But it will work for me.. Please practice wearing your life jacket. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Other exclusions and terms may apply; void where prohibited. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. In Seattle. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. If downloading or using off ship, your regular carrier rates may apply. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Taxes, Fees & Port Expenses are additional amounts to fares listed. Guests who require that level of care will need to travel with a companion who is able to provide the assistance necessary. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Promotional credits are nonrefundable. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. Download Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. A password will be selected by the parent/guardian of the child. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Generally, the ship is subject to certain government procedural requirements upon arrival. The luggage tags are clearly marked with your ship name. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. During the voyage, a safe to store your valuables and important documents is available in your stateroom.
Personal checks are not accepted on board. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Choose from a wedding on board one of our ships or at a land destination. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. So you really can't count on any info you get! Transfers are available to Flight Ease guests and to guests who have independent flight plans.
Holland America Cruise Onboard Credits and Balcony Upgrades Holland America Line does not recommend storing medication in any mini-bar. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. These requirements are established by the countries you are visiting and not by Holland America Line. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Cooking facilities onboard are not considered kosher. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Any amount in excess of this allowance will be not be allowed onboard.